COMPLAINT

BOOK

As set out in the Consumer's Protection and Defense Code, this company has a complaint book available for you.

Before starting, tell us the place where the events of the claim occurred:

Establishment *

Note: If the complaint or claim is related to a project delivered, specify the main office.

1. Identification of the claimant consumer

Name *
Last names *
Telephone *
E-mail *
Address *
District*
Apartment*
ID Card *
Name of the tutor
*This applies if the claimant is a minor
ID Card
*This applies if the claimant is a minor

2. Contracted Property Information

Project

Service

DESCRIPTION *

3. Complaint relating to disagreement with projects or services or, discomfort or discontent regarding customer service.

Claim

Complaint

ClaimClaim relating to disagreement with projects or services

ComplaintComplaint relating to disagreement with projects or services or, discomfort or discontent regarding customer service.

Details *
Request *

4. Observations and actions adopted by the Provider

Date of Response: Monday, September 09th , 2019

DESCRIPTION: "As a virtual complaint, your case will be referred to the customer service area to response within the legally established period."

5. I authorize to be notified of the complaint result to the E-mail provided.

Yes

(*) Required fields

I have read and agree to Inmobiliaria Edifica´s Terms and Conditions

* Formulating complaint does not prevent the person from going to other mechanisms for dispute resolution or this is not a prerequisite.

* The provider must respond to the complaint within a period not exceeding (30) thirty calendar days, and may extend the term up to (30) thirty days, prior communication to the client.

Conoce nuestros proyectos

Oficina Central

Dirección: República de Colombia 791 of. 702, San Isidro

Horario de atención: Lunes a viernes 10:00 am - 8:00 pm